Aistra Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to users globally. Where local laws impose additional or specific requirements, Aistra will comply with such requirements as applicable.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• “Account” means a unique account created for You to access or use the Service, including associated credentials and profile information.
• “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• “Application” refers to the software program provided by the Company.
• “Company” (referred to as “the Company”, “We”, “Us” or “Our”) refers to Aistragen AI India Private Limited, a company incorporated under the laws of India, having its registered office at No.HD-403,WeWork Vaswani Chambers, 2nd Floor, 264-265, Dr Annie Besant Rd, Municipal Colony, Shivaji Nagar, Worli, Mumbai, Maharashtra 400030.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• “Country” refers to the jurisdiction(s) in which the Company operates or processes Personal Data.
• “Device” means any device capable of accessing the Service, including a computer, mobile device, tablet, or other digital equipment.
• “Data Fiduciary / Data Controller” means the Company, which determines the purpose and means of processing Personal Data.
• “Data Processor” means any person or entity that processes Personal Data on behalf of the Company.
• “Data Principal” means the individual to whom the Personal Data relates, as defined under applicable data protection laws.
• “Personal Data” means any information that relates to an identified or identifiable individual, including any information that can directly or indirectly identify such individual, such as identifiers, contact details, online identifiers, or any other information linked to such individual.
• “Service” refers to the Application or the Website or both.
• “Service Provider” means any natural or legal person who processes Personal Data on behalf of the Company, acting as a data processor, and is bound by contractual obligations to process such data only in accordance with the Company’s instructions.
• “Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Aistra, accessible from www.aistra.com
• “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, and includes, where applicable, a data principal under relevant data protection laws.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may collect and process certain Personal Data about You, either directly from You or automatically through Your use of the Service.

Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Company name, designation, and organization details (where applicable)
• Account credentials (such as username and password)
• Communication data (including messages, feedback , or support queries)

Sources of Personal Data

We collect Personal Data from the following sources:

• Directly from You when You provide information through the Service.
• Automatically through Your interaction with the Service.
• From third parties, where applicable, such as business partners or service providers, subject to applicable law.

Usage Data

Usage Data is collected automatically when You interact with the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to operate and enhance Our Service. These technologies help Us understand how the Service is used and improve its functionality and performance. For detailed information about the specific cookies We use, their purpose and duration, and how You can manage or withdraw Your preferences, please refer to Our Cookie Policy. Where required by applicable law, We will seek Your consent before placing non-essential cookies on Your Device.

Use of Your Personal Data

The Company uses Personal Data for the following purposes, in accordance with the applicable law:

• To provide and maintain our Service: including monitoring usage, ensuring functionality, and improving performance of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with information about products, services, or offers that may be of interest to You, where permitted under applicable law and, where required, based on Your consent. You may opt out of such communications at any time.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: For limited additional purposes compatible with the original purpose of collection, such as data analysis, identifying usage trends, evaluating effectiveness of services, and improving the Service.
• We process personal data based on one or more of the following lawful bases: (a) the data principal’s consent, (b) performance of a contract, (c) compliance with legal obligations, and/or (d) legitimate interests pursued by Aistra, provided such interests are not overridden by the interests or fundamental rights and feedoms of data principal, and subject to appropriate balancing assessments.
• Where processing is based on consent, You have the right to withdraw such consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your Personal Data with Service Providers who process data on our behalf for purposes such as monitoring and analyzing the use of the Service or supporting operations, subject to appropriate contractual obligations, including confidentiality, data protection, and security requirements.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require such Affiliates to process Personal Data in a manner consistent with this Privacy Policy and applicable data protection laws. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with business partners to offer products or services, where such sharing is permitted under applicable law and, where required, based on Your consent.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
• We do not sell Personal Data. Any sharing of Personal Data is carried out in accordance with applicable law abd subject to appropriate safeguards.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is to fulfil the purposes for which it was collected, in accordance with applicable laws and regulatory requirements. We may retain and use Your Personal Data to the extent necessary to comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a limited period, except where such data is required to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Retention periods are determined based on the nature of the data, the purpose for which it was collected, contractual requirements, and applicable legal anor regulatory obligations. Where Personal Data is no longer required, it is securely deleted or anonymized.

Transfer of Your Personal Data

Personal Data may be processed at the Company’s operating locations and at locations of its Service Providers or Affiliates, which may be located otherthan Your own. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information. Such safeguards may include standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms to ensure adequate protection of personal data.

Regulatory Compliance and Certification

Aistra is certified in accordance with the Privacy Information Management System (PIMS) standard (ISO/IEC 27701) and follows global privacy best practices in the processing of personal data. We are committed to complying with applicable data protection laws in the jurisdictions in which We operate.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may request to update, correct, amend, or delete Your personal information at any time by contacting us at [email protected]. If You wish to exercise any of Your rights, raise a grievance, or have any concerns regarding the processing of Your personal data, You may write to us at [email protected]. We will process Your request in accordance with applicable data protection laws. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so. Users may have the right to lodge a complaint with the relevant data protection supervisory or regulatory authority in their jurisdiction, where applicable.

Users may also have the right to access, rectify, restrict processing, object to certain processing activities, and request data portability, subject to applicable law.

Where permitted under applicable law, users may have the right to nominate another individual to exercise their data protection rights on their behalf in the event of death or incapacity.

Users may have additional rights under applicable local law.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

We take the security of Your Personal Data seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, access controls, encryption (where appropriate), monitoring mechanisms, and incident response procedures.

However, no method of transmission over the Internet or method of electronic storage is entirely free from risk. While We employ commercially reasonable safeguards to protect Your Personal Data, We cannot warrant or guarantee its absolute security, and any transmission of Personal Data is undertaken at Your own risk.

We continually review and update our security measures in line with applicable laws, industry standards, and the evolving nature of risks to personal data.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Where services are accessed by or relate to children, Aistra applies enhanced safeguards, including age-appropriate access controls, limited data collection, and additional security measures. Where required by law, parental or guardian consent is obtained.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

Users may raise privacy-related grievances or concerns by contacting the Data Protection Officer (DPO) / Grievance Officer, at [email protected].

Grievances will be acknowledged and addressed within timelines prescribed under applicable data protection laws.